Wednesday, November 5, 2008
How to Get the Boss To Listen to You
Do you sometimes think you've become the invisible employee? Do you think the only way your boss might pay attention to you is if you were holding a phone and saying: "I've got Oprah on the line for you!"
You're not alone. Many people have felt ignored by their managers, but they are really beginning to fret more about it these days because they fear that "out of mind" may mean "out of a job" if layoffs hit their workplace.
Unfortunately, some employees go about getting attention in the wrong way. They begin to slack, believing that if the boss doesn't pay any attention to them, what does it matter what they do? Or, they may believe the boss's inattention gives them license to sort of "creatively" handle their job, which can mean anything from illegal acts to taking advantage of other workers.
I once interviewed James E. Lukaszewski, one of those super management gurus, and he had some great advice for finding a way to get yourself heard by the boss. In what called the "three-minute drill" he said that you had to really hone your message, to practice and to do your homework so that when you spoke to the boss, she listened just like you really did have Oprah on the line.
He suggested that you write out your three-minute pitch (or about 450 words) to the boss. It should go something like this:
* In 60 words, describe the nature of the issue, problem or situation that requires decision, action or study by the boss. What you're saying is: "Hey, boss, this situation requires your attention and we've got to talk about it right now."
* Lay out for the boss what it all means. Is it a threat from a competitor? Is it an opportunity to grow the business? Let the boss know WHY is all matters. Again, keep it to about 60 words.
* Say what needs to be done in 60 words.
* Give three options: do nothing, do something or do something more. Giving multiple options is what helps you keep the boss's attention, instead of her just tossing you out when she doesn't like your recommendation. This should be about 150 words.
* Once you give the options, then you need to be prepared to give your recommendation on which one to choose. Being prepared to give an immediate answer keeps her focused on you and your solutions. Hint: Give the one that has the least negative consequences. Total: 60 words.
* Forecast what you think will happen, both the positive and the negative, if any. The boss needs to understand -- in 60 words -- the consequences.
What are other strategies you can use to become more "visible" to the boss?