Monday, September 6, 2021

What New Managers Must Know to Succeed

Sometimes new bosses are groomed for the role within the company or during their time with another employer. They receive advice and training and are even mentored by more experienced managers. They learn what works and what doesn't.

But other times, new bosses get thrown into the deep end with little training and little support. That's when problems occur, because if they're given little support in the beginning, you can bet they aren't going to get much support as they go along in their jobs. Sometimes these managers find their own footing and everything works out. But many other times, they end up miserable and so does their team.

That's been amplified during the pandemic. Managers who struggled before remote work options have also struggled -- sometimes even more --  during the shutdown because they don't have good management skills necessary to navigate these tough times.

Rachel Pacheco, author of "Bring Up the Boss," says that one of the best ways for managers to learn is to have great role models. That usually happens when they can watch a more experienced manager in action. That means more seasoned bosses need to take the time to help new managers learn complex skills like how to motivate workers, how to give feedback, how to have difficult conversations and how to set fair compensation.

Pacheco, who is also an instructor at the University of Pennsylvania's Graduate School of Education, says that it's also critical that new managers understand that just being a great engineer, for example, won't make them a great manager. The skills they used to rise through the ranks aren't necessarily the ones that will make them good bosses.

One of the key lessons she says new managers need to learn is about communicating as much as possible. Communicate important messages or complex ideas repeatedly and in different ways -- through email, texts, personal conversations or Zoom calls, she advises.

Never believe that you've communicated enough, she says. Always keep honing your message and making sure everyone gets it, she says.


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